2005 Buick ParkAvenue Owners Manual PDF | Page 364

Customer Assistance
and Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Buick. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resolved by your GM dealer?s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM of Canada
Customer Communication Centre by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
? Vehicle Identi?cation Number. This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel.
? Dealership name and location
? Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer?s facility. That
is why we suggest you follow Step One ?rst if you
have a concern.
STEP THREE: Both General Motors and your dealer
are committed to making sure you are completely
satis?ed with your new vehicle. However, if you continue
to remain unsatis?ed after following the procedure
outlined in Steps One and Two, you should ?le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
7-2

Summary of Content

Customer Assistanceand InformationCustomer Satisfaction ProcedureYour satisfaction and goodwill are important toyour dealer and to Buick. Normally, any concerns withthe sales transaction or the operation of your vehicle willbe resolved by your GM dealers sales or servicedepartments. Sometimes, however, despite the bestintentions of all concerned, misunderstandings canoccur. If your concern has not been resolved to yoursatisfaction, the following steps should be taken:STEP ONE: Discuss your concern with a member ofdealership management. Normally, concerns canbe quickly resolved at that level. If the matter hasalready been reviewed with the sales, service, or partsmanager, contact the owner of the dealership or thegeneral manager.STEP TWO: If after contacting a member of dealershipmanagement, it appears your concern cannot beresolved by the dealership without further help, contactthe Buick Customer Assistance Center by calling1-800-521-7300. In Canada, contact GM of CanadaCustomer Communication Centre by calling1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in orderto give your inquiry prompt attention. Please havethe following information available to give the CustomerAssistance Representative: Vehicle Identication Number. This is available fromthe vehicle registration or title, or the plate at thetop left of the instrument panel. Dealership name and location Vehicle delivery date and present mileageWhen contacting Buick, please remember that yourconcern will likely be resolved at a dealers facility. Thatis why we suggest you follow Step One rst if youhave a concern.STEP THREE: Both General Motors and your dealerare committed to making sure you are completelysatised with your new vehicle. However, if you continueto remain unsatised after following the procedureoutlined in Steps One and Two, you should le with theBBB Auto Line Program to enforce any additionalrights you may have. Canadian owners refer to yourWarranty and Owner Assistance Information booklet forinformation on the Canadian Motor Vehicle ArbitrationPlan (CAMVAP).7-2