2009 Cadillac DTS Owners Manual PDF | Page 440

? Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver?s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identi?cation Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
? If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy
of the report for a nominal fee. In some states/
provinces with ?no fault? insurance laws, a report
may not be necessary. This is especially true if there
are no injuries and both vehicles are driveable.
? Choose a reputable collision repair facility for your
vehicle. Whether you select a GM dealer/retailer
or a private collision repair facility to ?x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable
with their work for a long time.
? Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by
your GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts. Remember
if your vehicle is leased you may be obligated to have the
vehicle repaired with Genuine GM parts, even if your
insurance coverage does not pay the full cost.
If another party?s insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company?s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
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Summary of Content

Gather the important information you will need fromthe other driver. Things like name, address, phonenumber, drivers license number, vehicle licenseplate, vehicle make, model and model year, VehicleIdentication Number (VIN), insurance company andpolicy number, and a general description of thedamage to the other vehicle. If possible, call your insurance company from thescene of the crash. They will walk you through theinformation they will need. If they ask for a policereport, phone or go to the police departmentheadquarters the next day and you can get a copyof the report for a nominal fee. In some states/provinces with no fault insurance laws, a reportmay not be necessary. This is especially true if thereare no injuries and both vehicles are driveable. Choose a reputable collision repair facility for yourvehicle. Whether you select a GM dealer/retaileror a private collision repair facility to x the damage,make sure you are comfortable with them.Remember, you will have to feel comfortablewith their work for a long time. Once you have an estimate, read it carefully andmake sure you understand what work will beperformed on your vehicle. If you have a question,ask for an explanation. Reputable shops welcomethis opportunity.Managing the Vehicle Damage RepairProcessIn the event that your vehicle requires damage repairs,GM recommends that you take an active role in itsrepair. If you have a pre-determined repair facility ofchoice, take your vehicle there, or have it towed there.Specify to the facility that any required replacementcollision parts be original equipment parts, either newGenuine GM parts or recycled original GM parts.Remember, recycled parts will not be covered byyour GM vehicle warranty.Insurance pays the bill for the repair, but you must livewith the repair. Depending on your policy limits, yourinsurance company may initially value the repair usingaftermarket parts. Discuss this with your repairprofessional, and insist on Genuine GM parts. Rememberif your vehicle is leased you may be obligated to have thevehicle repaired with Genuine GM parts, even if yourinsurance coverage does not pay the full cost.If another partys insurance company is paying for therepairs, you are not obligated to accept a repairvaluation based on that insurance companys collisionpolicy repair limits, as you have no contractual limits withthat company. In such cases, you can have control ofthe repair and parts choices as long as cost stays withinreasonable limits.7-14