2009 GMC Canyon Owners Manual PDF | Page 384

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to GMC. Normally, any concerns with
the sales transaction or the operation of the vehicle
will be resolved by the dealer?s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call the GMC Consumer Relations Manager
at 1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, call General Motors of
Canada Customer Communication at 1-800-263-3777
(English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the
following information available to give the Customer
Assistance Representative:
? Vehicle Identi?cation Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
? Dealership name and location.
? Vehicle delivery date and present mileage.
When contacting GMC, remember that your concern will
likely be resolved at a dealer?s facility. That is why we
suggest following Step One ?rst.
7-2

Summary of Content

Customer Assistance andInformationCustomer Satisfaction ProcedureYour satisfaction and goodwill are important toyour dealer and to GMC. Normally, any concerns withthe sales transaction or the operation of the vehiclewill be resolved by the dealers sales or servicedepartments. Sometimes, however, despite the bestintentions of all concerned, misunderstandings canoccur. If your concern has not been resolved to yoursatisfaction, the following steps should be taken:STEP ONE: Discuss your concern with a member ofdealership management. Normally, concerns canbe quickly resolved at that level. If the matter hasalready been reviewed with the sales, service or partsmanager, contact the owner of the dealership orthe general manager.STEP TWO: If after contacting a member of dealershipmanagement, it appears your concern cannot beresolved by the dealership without further help, in theU.S., call the GMC Consumer Relations Managerat 1-800-GMC-8782 (1-800-462-8782, CustomerAssistance prompt). In Canada, call General Motors ofCanada Customer Communication at 1-800-263-3777(English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in orderto give your inquiry prompt attention. Have thefollowing information available to give the CustomerAssistance Representative: Vehicle Identication Number (VIN). This isavailable from the vehicle registration or title, or theplate at the top left of the instrument panel andvisible through the windshield. Dealership name and location. Vehicle delivery date and present mileage.When contacting GMC, remember that your concern willlikely be resolved at a dealers facility. That is why wesuggest following Step One rst.7-2