2009 GMC Canyon Owners Manual PDF | Page 396

Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts. Remember
if your vehicle is leased you may be obligated to have the
vehicle repaired with Genuine GM parts, even if your
insurance coverage does not pay the full cost.
If another party?s insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company?s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA)
in addition to notifying General Motors.
If NHTSA receives similar complaints, it may open
an investigation, and if it ?nds that a safety defect
exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot
become involved in individual problems between
you, your dealer/retailer, or General Motors.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington D.C., 20590
You can also obtain other information about motor
vehicle safety from safercar.gov.
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Summary of Content

Managing the Vehicle Damage RepairProcessIn the event that your vehicle requires damage repairs,GM recommends that you take an active role in itsrepair. If you have a pre-determined repair facility ofchoice, take your vehicle there, or have it towed there.Specify to the facility that any required replacementcollision parts be original equipment parts, either newGenuine GM parts or recycled original GM parts.Remember, recycled parts will not be covered by yourGM vehicle warranty.Insurance pays the bill for the repair, but you must livewith the repair. Depending on your policy limits, yourinsurance company may initially value the repair usingaftermarket parts. Discuss this with your repairprofessional, and insist on Genuine GM parts. Rememberif your vehicle is leased you may be obligated to have thevehicle repaired with Genuine GM parts, even if yourinsurance coverage does not pay the full cost.If another partys insurance company is paying for therepairs, you are not obligated to accept a repairvaluation based on that insurance companys collisionpolicy repair limits, as you have no contractual limits withthat company. In such cases, you can have control ofthe repair and parts choices as long as cost stays withinreasonable limits.Reporting Safety DefectsReporting Safety Defects to theUnited States GovernmentIf you believe that your vehicle has a defect whichcould cause a crash or could cause injury ordeath, you should immediately inform the NationalHighway Traffic Safety Administration (NHTSA)in addition to notifying General Motors.If NHTSA receives similar complaints, it may openan investigation, and if it nds that a safety defectexists in a group of vehicles, it may order a recalland remedy campaign. However, NHTSA cannotbecome involved in individual problems betweenyou, your dealer/retailer, or General Motors.To contact NHTSA, you may call the VehicleSafety Hotline toll-free at 1-888-327-4236 (TTY:1-800-424-9153); go to safercar.gov; or write to:Administrator, NHTSA1200 New Jersey Avenue, S.E.Washington D.C., 20590You can also obtain other information about motorvehicle safety from safercar.gov.7-14