2005 GMC Savana Owners Manual PDF | Page 359

STEP THREE: Both General Motors and your dealer
are committed to making sure you are completely
satis?ed with your new vehicle. However, if you continue
to remain unsatis?ed after following the procedure
outlined in Steps One and Two, you should ?le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
?lling out a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
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2005 GMC Savana Owners Manual Summary of Content

STEP THREE: Both General Motors and your dealerare committed to making sure you are completelysatised with your new vehicle. However, if you continueto remain unsatised after following the procedureoutlined in Steps One and Two, you should le with theBBB Auto Line Program to enforce any additionalrights you may have. Canadian owners refer to yourWarranty and Owner Assistance Information booklet forinformation on the Canadian Motor Vehicle ArbitrationPlan (CAMVAP).The BBB Auto Line Program is an out of court programadministered by the Council of Better BusinessBureaus to settle automotive disputes regarding vehiclerepairs or the interpretation of the New VehicleLimited Warranty. Although you may be required toresort to this informal dispute resolution program prior tolling out a court action, use of the program is free ofcharge and your case will generally be heard within40 days. If you do not agree with the decision given inyour case, you may reject it and proceed with any othervenue for relief available to you.You may contact the BBB Auto Line Program using thetoll-free telephone number or write them at thefollowing address:BBB Auto Line ProgramCouncil of Better Business Bureaus, Inc.4200 Wilson BoulevardSuite 800Arlington, VA 22203-1838Telephone: 1-800-955-5100This program is available in all 50 states and the Districtof Columbia. Eligibility is limited by vehicle age,mileage, and other factors. General Motors reserves theright to change eligibility limitations and/or discontinueits participation in this program.7-3